SHIPPING & DELIVERY POLICY
Last updated April 12, 2022
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: www.thegifthorseshop.com
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store pickup is available for All purchases. Pickups are available Wednesday - Monday 11am to 5pm.
Free Shipping
We offer free shipping on Orders 0ver $75.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
|
|
Standard
7-10 Business Days |
Priority
3-5 Business Days |
In-Store Pickup |
|
Orders under $75
|
$8.00 |
$15.00 |
Free |
|
Orders $75 & over
|
Free |
Free |
Free |
Shipping through USPS
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone: 9082293743 (Preferred)
- Address: 138 Main Street Flemington, NJ, 08822
- Email: [email protected]
RETURN POLICY
Last updated April 12, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
The Gift Horse Candle Shop/Care of Damages
Attn: Returns
RMA #
138 Main Street
Flemington , NJ 08822
United States
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● All items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
9082293743